- Products need to be returned within 21 days of invoice (purchase date) for a refund or exchange.
- Items need to be returned in a saleable condition. Your item must be unused and in the same condition that you received it with all original labels intact. Please note that we are unable to accept items with animal hair/fur as this poses a serious health risk. Returned items must also be odour free.
- A refund will be returned to the same account used to purchase the item.
- Once processed, it may take 3-5 business days to process the funds back into your account.
- Sale items are not refundable. Please choose carefully.
- You will be responsible for returning the item at your own cost. We would strongly recommend a trackable shipping method.
Contact us directly at; firstname.lastname@example.org
Please include your order number, reason for returning your item and whether you would like an exchange or refund.
- Pack items carefully so they do not get damaged in transit.
- Return address will be provided by email
- We would strongly recommend a trackable shipping method. You will be responsible for returning the item at your own cost. Please note also that we are a rural address.